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Files are not uploading, or Dashboard is not loading Follow
If you have difficulty loading the app Dashboard, or uploading files, please check the following:
- Load the app in Google Chrome (preferred) or Mozilla Firefox as your browser.
- Ensure that any ad-blocking software/ extensions are turned off.
- Ensure that any files you are uploading are under 20MB.
If you've verified the above, contact your IT department, and request that the following domains be whitelisted (request a firewall exception):
'*.alicdn.com [alicdn.com]',
'*.amazonaws.com [amazonaws.com]',
'*.cloudfront.net [cloudfront.net]',
'*.facebook.com',
'*.filepicker.io [filepicker.io]',
'*.filestackapi.com [filestackapi.com]',
'*.filestackcontent.com [filestackcontent.com]',
'*.freshworks.com [freshworks.com]',
'*.google-analytics.com [google-analytics.com]',
'*.googletagmanager.com [googletagmanager.com]',
'*.googleapis.com [googleapis.com]',
'*.gstatic.com [gstatic.com]',
'*.instagram.com',
'*.pathable.co [pathable.co]',
'*.pathable.com [pathable.com]',
'*.twitter.com',
'*.vimeocdn.com [vimeocdn.com]',