Files are not uploading, or Dashboard is not loading

If you have difficulty loading the app Dashboard, or uploading files, please check the following:

• Load the app in Google Chrome (preferred) or Mozilla Firefox as your browser.
• Ensure that any ad-blocking software/ extensions are turned off.
• Ensure that any files you are uploading are under 20MB.

If you've verified the above, contact your IT department, and request that the following domains be whitelisted (request a firewall exception):

  '*.alicdn.com [alicdn.com]',

  '*.amazonaws.com [amazonaws.com]',

  '*.cloudfront.net [cloudfront.net]',

  '*.facebook.com',

  '*.filepicker.io [filepicker.io]',

  '*.filestackapi.com [filestackapi.com]',

  '*.filestackcontent.com [filestackcontent.com]',

  '*.freshworks.com [freshworks.com]',

  '*.google-analytics.com [google-analytics.com]',

  '*.googletagmanager.com [googletagmanager.com]',

  '*.googleapis.com [googleapis.com]',

  '*.gstatic.com [gstatic.com]',

  '*.instagram.com',

  '*.pathable.co [pathable.co]',

  '*.pathable.com [pathable.com]',

  '*.twitter.com',

  '*.vimeocdn.com [vimeocdn.com]',