Closed captioning allows a host or another meeting attendee, assigned by the host, to add closed caption text to a live video. In a webinar, captions can be typed by the host, co-host, or a panelist assigned by the host. You can type the closed captions directly via Zoom. Closed captioning is not automatic. As described below, you will need a transcriptionist to have captions.
Note: There are third-party transcription services that use AI, rather than a human, to compose real-time captions; however, Pathable recommends live, human transcription whenever possible.
If you choose to pursue AI transcription, your chosen service must not require member-level access to the Zoom account. In other words, if you want to use a third-party service that uses AI transcription, ask the following: "We can give you the API key for each session 20 minutes before the session starts, but not before, and we cannot give you direct access to the Zoom account. Is that okay?" If they say yes, you can pursue testing their solution for your event.
Ensure the transcriptionist has the appropriate permissions for the type of session:
For a Meeting-type session: ensure that the transcriptionist is an attendee in the meeting -- that's it! You'll be able to assign them their powers once the Zoom meeting has started, but before the attendees arrive.
For a Webinar-type session: ensure that the transcriptionist has a role in Pathable that allows them to attend as a panelist, or plan to promote them to co-host once the Zoom meeting has started, but before the attendees arrive.
Once Zoom is live, but before attendees arrive:
Assign the transcriptionist to closed-captioning duties. Watch the short video below for a demonstration.